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Ever lost a patient because of this?

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Ever lost a patient because of this? - October 6, 2008 12:25:33 PM   
kiwi PT


Posts: 74
Joined: December 2, 2007
From: MI, USA (dreaming of New Zealand)
Status: offline 		I had a patient call to cancel all his appointments today because he noticed our "No Handguns or Firearms Allowed" sign after his last visit. We seemed to get along well and he seemed to be getting better, but he told our receptionist that he just doesn't do business with places that feel that way. Now that is a first for me.

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"I have never let my schooling interfere with my education."
Mark Twain
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RE: Ever lost a patient because of this? - October 6, 2008 12:54:47 PM   
rv36116

 

Posts: 216
Joined: August 5, 2006
From: Texas
Status: offline 		Weird, yes, but then again he may just be a hardcore libertarian. At least he expressed his reasons vs. just not showing up again.

Plus, hell, you're more protected with him in the building than not, ha!

(in reply to kiwi PT)
Post #: 2
RE: Ever lost a patient because of this? - October 6, 2008 3:46:58 PM   
Kaden

 

Posts: 329
Joined: June 17, 2007
Status: offline 		You actually have to post that policy.  Wow.

(in reply to rv36116)
Post #: 3
RE: Ever lost a patient because of this? - October 6, 2008 4:01:59 PM   
Tom Reeves DPT ATC

 

Posts: 444
Joined: March 14, 2006
Status: offline 		poor guy can't go to the doctor, the hospital, the liquor store, the post office, the school . . . 

I think it's silly that you have to post it but ITS THE LAW. 

(in reply to Kaden)
Post #: 4
RE: Ever lost a patient because of this? - October 6, 2008 4:58:14 PM   
SJBird55

 

Posts: 2425
Joined: May 10, 2004
From: Michigan
Status: online 		Almost lost a patient because he believed he could continue to bring his pistol into the clinic.  No lie... he brought it in the first visit and I had a very mild "tango" with him.  He didn't think it was reasonable for him to leave it in the trunk of his vehicle.  LOL  In the end, he did.  I told him that neither an ultrasound unit nor an electrical stim unit were considered reasonable "weapons" against the power of the pistol.  LOL

I'd call him back up and just talk to him.  Explain why those signs are there.  He may change his mind...

(in reply to Tom Reeves DPT ATC)
Post #: 5
RE: Ever lost a patient because of this? - October 6, 2008 5:20:50 PM   
Kaden

 

Posts: 329
Joined: June 17, 2007
Status: offline 		Guess I need to go find our posted sign or at least the spot it should be hanging. 

(in reply to SJBird55)
Post #: 6
RE: Ever lost a patient because of this? - October 6, 2008 7:44:05 PM   
PTupdate.com


Posts: 1471
Joined: October 8, 2001
From: Pittsburgh, PA USA
Status: offline 		Just as you have the right to post a sign indicating what you permit and don't permit in your office, he has the right to take his business elsewhere.  Perhaps he is only the first to tell you why he did not return....others may have done the same thing, but not afforded you the luxury of knowing why.

_____________________________

John M. Duffy, PT
Board Certified Orthopaedic Clinical Specialist
www.PTupdate.com

(in reply to Kaden)
Post #: 7
RE: Ever lost a patient because of this? - October 6, 2008 8:46:18 PM   
rwillcott

 

Posts: 425
Joined: March 20, 2006
From: Canada
Status: offline 		As a Canadian I can't imagine a patient showing up with a firearm.   Is it really that much of an issue that you have to post a sign?  I thought I was bad posting a sign asking patients to remove heir muddy shoes! 


(in reply to PTupdate.com)
Post #: 8
RE: Ever lost a patient because of this? - October 6, 2008 8:56:14 PM   
jma

 

Posts: 2405
Joined: August 24, 2000
From: NY
Status: offline 		Definitely never heard of that one before. The only one who brought a firearm to our facility was a police officer getting treatment after getting off his shift.

(in reply to rwillcott)
Post #: 9
RE: Ever lost a patient because of this? - October 6, 2008 9:16:01 PM   
kiwi PT


Posts: 74
Joined: December 2, 2007
From: MI, USA (dreaming of New Zealand)
Status: offline 		Its not "my" rule I'm just an employee, I personally could care less if he brings his gun, but am kind of surprised its enough of an issue for him to not do business with us. I had a little chuckle imagining him calling up the other PT places in town and asking them if he is allowed to bring his gun.

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"I have never let my schooling interfere with my education."
Mark Twain

(in reply to jma)
Post #: 10
RE: Ever lost a patient because of this? - October 6, 2008 9:31:40 PM   
TexasOrtho


Posts: 536
Joined: December 22, 2007
Status: offline 		I wouldn't stress about it Kiwi.  I'm very much a conservative gun advocate, but don't really feel the need to carry it with me into a physicians office.  I think your patient was looking to get pissed off and found the reason. If it wasn't that, it would have been something else.  It's not so much about guns and laws, but how this guy seems to have some kind of hang up.  Either way, I wouldn't stress about his immature behavior.

_____________________________

Rod Henderson, PT
Board Certified Orthopedic Specialist (or Super-Freak)
Certified Strength and Conditioning Specialist
www.texasorthopedics.blogspot.com

(in reply to kiwi PT)
Post #: 11
RE: Ever lost a patient because of this? - October 6, 2008 10:42:07 PM   
Sebastian Asselbergs

 

Posts: 1191
Joined: September 29, 1999
From: Barrie, Canada
Status: offline 		willcott, I'm with you. As a Canadian, this whole gun thing seems, well, a little strange. When does a person need to carry a gun to any appointment?!? Anywhere? Unless it is to that date with a deer.... But certainly NOT to a PT appointment? And a handgun OR a firearm...LMAO.
"Yep, I allays takes the Winchester (or the Weatherby when the Savage needs cleaning) to my physical terrorist...That gal is some mean!! Don't reckon my Magnum 357 has the stoppage..."



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Mundi vult decipi

(in reply to TexasOrtho)
Post #: 12
RE: Ever lost a patient because of this? - October 6, 2008 10:44:43 PM   
Sebastian Asselbergs

 

Posts: 1191
Joined: September 29, 1999
From: Barrie, Canada
Status: offline 		BTW, I am very familiar with the use of guns; was trained in the army to use them, and did some hunting many years ago. Just don't think carrying them hin and yon is quite a necessary thing......

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Mundi vult decipi

(in reply to Sebastian Asselbergs)
Post #: 13
RE: Ever lost a patient because of this? - October 7, 2008 12:28:59 AM   
steve

 

Posts: 470
Joined: May 14, 2003
From: Canada
Status: offline 		As another Canadian I have to say if someone stepped foot in my office with a gun the police would be called and a SWAT team would be sent out...

(in reply to Sebastian Asselbergs)
Post #: 14
RE: Ever lost a patient because of this? - October 7, 2008 1:08:30 AM   
ann m

 

Posts: 7
Joined: January 6, 2008
Status: offline 		 I have never seen a gun at work in 29 years of PT practice here in lil old NZ.  Wanna come home kiwi???

(in reply to TexasOrtho)
Post #: 15
RE: Ever lost a patient because of this? - October 7, 2008 6:27:08 AM   
kiwi PT


Posts: 74
Joined: December 2, 2007
From: MI, USA (dreaming of New Zealand)
Status: offline 		I spent about half a year in Christchurch, and would have stayed had I not been pretty serious with my then girlfreind now wife of 5 years. Can't wait to go back.

_____________________________

"I have never let my schooling interfere with my education."
Mark Twain

(in reply to ann m)
Post #: 16
RE: Ever lost a patient because of this? - October 7, 2008 7:13:20 AM   
SJBird55

 

Posts: 2425
Joined: May 10, 2004
From: Michigan
Status: online 		I still believe that a conversation with the treating therapist could be helpful in discussing the patient's complaint.  He's just a person that believes he has certain "rights."  A conversation might bring him back through the doors.

(in reply to kiwi PT)
Post #: 17
RE: Ever lost a patient because of this? - October 7, 2008 4:36:25 PM   
ianwvu

 

Posts: 71
Joined: June 11, 2004
From: Glendale, AZ
Status: offline
quote:

ORIGINAL: TexasOrtho

I wouldn't stress about it Kiwi.  I'm very much a conservative gun advocate, but don't really feel the need to carry it with me into a physicians office.  I think your patient was looking to get pissed off and found the reason. If it wasn't that, it would have been something else.  It's not so much about guns and laws, but how this guy seems to have some kind of hang up.  Either way, I wouldn't stress about his immature behavior.


Agreed

(in reply to TexasOrtho)
Post #: 18
RE: Ever lost a patient because of this? - October 10, 2008 6:41:43 AM   
JSPT

 

Posts: 282
Joined: April 19, 2005
From: Michigan
Status: offline 		I was doing an FCE about a year ago.  When I asked the patient to remove his shirt, I noticed a small semi-auto on his hip.  I'm comfortable with guns, but I have a feeling that many of my co-workers would have been freaked out. 

I casually mentioned that I hoped he had a permit for that, and he said that he did.  He said that because he was disabled, he was a bigger target for robbery.  We haven't had a violent crime or mugging in my town in 10+ years, so I can't really follow that logic.  I can't imagine that this guy thought he may get mugged between the parking lot and our office. 

I'll have to check to see if our clinic has a policy.  If this guy would have been coming back reguarly for treatment, I most likely would have asked him to keep his firearm in his car, mostly for the comfort of other patients and staff.

(in reply to ianwvu)
Post #: 19
RE: Ever lost a patient because of this? - October 10, 2008 4:38:05 PM   
kiwi PT


Posts: 74
Joined: December 2, 2007
From: MI, USA (dreaming of New Zealand)
Status: offline 		I him gave a call and he was very pleasant, said he was pleased with his services and continues his HEP, but it still sounds like a "principle of the thing" to him.  I tried to use reason and cite some of those places Tom mentioned but he said the difference is in most of thoses cases it was a matter of law and here it was a matter of management policy. I'm confident from talking to him that he should do fine though. At least he's not calling up my competitors and asking if he can bring his gun to there clinic, I would have loved to hear those responses.

_____________________________

"I have never let my schooling interfere with my education."
Mark Twain

(in reply to JSPT)
Post #: 20
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